Serene Manor Medical Ctr.

Serene Manor Medical Ctr. - KNOXVILLE, TN

970 WRAY ST, KNOXVILLE, TN 37917

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SERENE MANOR:

SERENE MANOR

has been placed on our NHAA Watchlist for the following:

Immediate Jeopardy Findingsi

In 15 separate written deficiencies, state nursing home surveyors found that SERENE MANOR caused IMMEDIATE JEOPARDY to residents (from June 10, 2021 to May 24, 2022).

All Surveys:   2021-06-10   2022-05-24

Actual Harm Findingsi

In 23 separate written deficiencies, state nursing home surveyors found that SERENE MANOR caused ACTUAL HARM to residents (from January 25, 2010 to May 24, 2022).

All Surveys:   2010-01-25   2021-06-10   2021-10-06   2022-05-24   2021-02-04

Special Focus Facilityi

SERENE MANOR has been designated a Special Focus Facility because of a history of serious quality issues. Find out more on our page dedicated to Special Focus Facilities.

Worst Nursing Home Ratingsi

SERENE MANOR received the worst ratings for the following:

1-star out of 5
For the last 23 consecutive months - July, 2021 to July, 2023

1-star out of 5
43 months total between April, 2016 and July, 2023

1-star out of 5
For the last 26 consecutive months - April, 2021 to July, 2023

1-star out of 5
26 months total between April, 2021 and July, 2023

1-star out of 5
35 months total between April, 2016 and September, 2022

Source - These ratings are published monthly by CMS (Centers for Medicare and Medicaid Services)

History of Unsafe Staffingi

Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.

Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.

What is unsafe CNA staffing?

Below 2.0 hours of CNA time for each resident per day

"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."

- CMS Report to Congress

What is inadequate CNA staffing?

Below 2.8 hours of CNA time for each resident per day

"Residents need a minimum of 2.80 hours of CNA care per day for safety and basic services.

- Institute of Medicine’s Keeping Patients Safe, 2004, and American Nurses Association’s Position Statement dated November 12, 2014

Was SERENE MANOR staffed at Unsafe levels?:

Days staffed below 2.0 hours of CNA time for each resident per day In 2022: 58.1%
212 days
out of 365 days
In 2021: 77.9%
141 days
out of 181 days
In 2020: 66.9%
184 days
out of 275 days
In 2019: 83.6%
305 days
out of 365 days
In 2018: 49.1%
135 days
out of 275 days
In 2017: 38.4%
140 days
out of 365 days
Average CNA care
per resident per day
In 2022: 1.89 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe)
In 2021: 1.74 hours
January 1, 2021 to June 30, 2021
(Below 2.0 hours is unsafe)
In 2020: 1.85 hours
April 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe)
In 2019: 1.72 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe)
In 2018: 2.12 hours
April 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe)
In 2017: 3.13 hours
January 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
Average overall care
per resident per day
In 2022: 3.20 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022)
In 2021: 3.06 hours
of overall care per resident per day
(January 1, 2021 to June 30, 2021)
In 2020: 3.31 hours
of overall care per resident per day
(April 1, 2020 to December 31, 2020)
In 2019: 3.24 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019)
In 2018: 4.01 hours
of overall care per resident per day
(April 1, 2018 to December 31, 2018)
In 2017: 5.47 hours
of overall care per resident per day
(January 1, 2017 to December 31, 2017)

Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)

Why do staffing levels matter to SERENE MANOR residents?

  • 0.0% of residents need assistance with toileting and/or incontinent care
  • 0.0% of residents needed assistance transferring from bed and/or wheelchair
  • 0.0% of residents had dementia
  • 0.0% of residents confined to wheelchair and/or bed

Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (December 31, 1969)

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.

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