NORVIEW HEIGHTS:
- caused ACTUAL HARMi to residents
- has received the worst ratingsi
- had unsafe staffing levelsi despite large revenues
NORVIEW HEIGHTS
has been placed on our NHAA Watchlist for the following:
Actual Harm Findingsi
In 2 separate written deficiencies, state nursing home surveyors found that NORVIEW HEIGHTS caused ACTUAL HARM to residents (from June 2, 2017 to May 17, 2018).
All Surveys: 2018-05-17 2017-06-02
Worst Nursing Home Ratingsi
NORVIEW HEIGHTS received the worst ratings for the following:
For the last 28 consecutive months - July, 2022 to January, 2025
36 months total between July, 2016 and January, 2025
For the last 28 consecutive months - July, 2022 to January, 2025
34 months total between October, 2020 and January, 2025
History of Unsafe Staffingi
Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.
Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.
What is unsafe CNA staffing?
Below 2.0 hours of CNA time for each resident per day
"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."
What is inadequate overall staffing?
Below 4.1 hours of RNs, LPNs, and CNAs time for each resident per day
"Residents need a minimum total of 4.10 hours of care from RNs, LPNs, and CNAs per day for safety and basic services.
- American Nurses Association’s Position Statement dated November 12, 2014
Was NORVIEW HEIGHTS staffed at Unsafe levels?:
118 days
out of 182 days In 2023: 74.9%
206 days
out of 275 days In 2022: 81.9%
299 days
out of 365 days In 2021: 97.4%
266 days
out of 273 days In 2020: 88.4%
243 days
out of 275 days In 2019: 76.7%
280 days
out of 365 days In 2018: 66.3%
242 days
out of 365 days In 2017: 9.9%
36 days
out of 365 days
per resident per day In 2024: 1.89 hours
January 1, 2024 to June 30, 2024
(Below 2.0 hours is unsafe) In 2023: 1.82 hours
April 1, 2023 to December 31, 2023
(Below 2.0 hours is unsafe) In 2022: 1.59 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe) In 2021: 1.40 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe) In 2020: 1.42 hours
April 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe) In 2019: 1.82 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe) In 2018: 1.89 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe) In 2017: 2.40 hours
January 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
per resident per day In 2024: 3.30 hours
of overall care per resident per day
(January 1, 2024 to June 30, 2024) In 2023: 3.19 hours
of overall care per resident per day
(April 1, 2023 to December 31, 2023) In 2022: 2.97 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022) In 2021: 2.68 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021) In 2020: 2.77 hours
of overall care per resident per day
(April 1, 2020 to December 31, 2020) In 2019: 3.26 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019) In 2018: 3.36 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018) In 2017: 4.15 hours
of overall care per resident per day
(January 1, 2017 to December 31, 2017)
Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)
Why do staffing levels matter to NORVIEW HEIGHTS residents?
- 88.7% of residents need assistance with toileting and/or incontinent care
- 88.7% of residents needed assistance transferring from bed and/or wheelchair
- 64.2% of residents confined to wheelchair and/or bed
- 58.5% of residents had dementia
Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (June 2, 2017)
Your Experience Matters
...and we want to hear it.
NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.
NHAA Watchlist
Our Watchlist tracks those nursing homes that have been found to harm residents, have unsafe practices, unsafe staffing, and the worst ratings.
