CRYSTAL CARE:
- caused ACTUAL HARMi to residents
- had unsafe staffing levelsi despite large revenues
CRYSTAL CARE
has been placed on our NHAA Watchlist for the following:
Actual Harm Findingsi
In 10 separate written deficiencies, state nursing home surveyors found that CRYSTAL CARE caused ACTUAL HARM to residents (from December 23, 2015 to May 13, 2021).
All Surveys: 2015-12-23 2016-03-23 2018-01-29 2018-10-11 2021-01-06 2021-05-13 2020-10-21
Worst Nursing Home Ratingsi
CRYSTAL CARE received the worst ratings for the following:
44 months total between March, 2016 and June, 2023
48 months total between March, 2016 and October, 2022
61 months total between January, 2016 and June, 2023
36 months total between January, 2016 and February, 2020
History of Unsafe Staffingi
Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.
Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.
What is unsafe CNA staffing?
Below 2.0 hours of CNA time for each resident per day
"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."
Was CRYSTAL CARE staffed at Unsafe levels?:
252 days
out of 365 days In 2021: 61.1%
223 days
out of 365 days In 2020: 63.9%
234 days
out of 366 days In 2019: 53.2%
194 days
out of 365 days In 2018: 84.1%
307 days
out of 365 days In 2017: 60.8%
222 days
out of 365 days
per resident per day In 2022: 1.84 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe) In 2021: 1.90 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe) In 2020: 1.89 hours
January 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe) In 2019: 1.97 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe) In 2018: 1.62 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe) In 2017: 1.95 hours
January 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
per resident per day In 2022: 2.99 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022) In 2021: 3.07 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021) In 2020: 3.03 hours
of overall care per resident per day
(January 1, 2020 to December 31, 2020) In 2019: 3.10 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019) In 2018: 2.72 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018) In 2017: 2.87 hours
of overall care per resident per day
(January 1, 2017 to December 31, 2017)
Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)
Why do staffing levels matter to CRYSTAL CARE residents?
- 95.8% of residents need assistance with toileting and/or incontinent care
- 95.8% of residents needed assistance transferring from bed and/or wheelchair
- 45.8% of residents had dementia
- 41.7% of residents confined to wheelchair and/or bed
Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (January 25, 2018)
Your Experience Matters
...and we want to hear it.
NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.
NHAA Watchlist
Our Watchlist tracks those nursing homes that have been found to harm residents, have unsafe practices, unsafe staffing, and the worst ratings.
