CROSSROADS CARE:
- caused IMMEDIATE JEOPARDYi to residents
- caused ACTUAL HARMi to residents
- has received the worst ratingsi
- had unsafe staffing levelsi despite large revenues
CROSSROADS CARE
has been placed on our NHAA Watchlist for the following:
Immediate Jeopardy Findingsi
In 10 separate written deficiencies, state nursing home surveyors found that CROSSROADS CARE caused IMMEDIATE JEOPARDY to residents (from May 21, 2014 to January 23, 2023).
All Surveys: 2014-05-21 2015-02-16 2021-11-22 2022-09-01 2022-11-14 2023-01-23
Actual Harm Findingsi
In 20 separate written deficiencies, state nursing home surveyors found that CROSSROADS CARE caused ACTUAL HARM to residents (from March 9, 2011 to January 23, 2023).
All Surveys: 2014-05-21 2015-02-16 2015-03-24 2012-10-23 2011-03-09 2018-09-05 2021-11-22 2022-09-01 2021-02-10 2019-11-07 2022-11-14 2023-01-23
Worst Nursing Home Ratingsi
CROSSROADS CARE received the worst ratings for the following:
80 months total between April, 2015 and November, 2024
For the last 52 consecutive months - March, 2020 to January, 2025
101 months total between August, 2014 and January, 2025
30 months total between January, 2014 and September, 2024
History of Unsafe Staffingi
Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.
Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.
What is unsafe CNA staffing?
Below 2.0 hours of CNA time for each resident per day
"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."
Was CROSSROADS CARE staffed at Unsafe levels?:
180 days
out of 182 days In 2023: 88.7%
244 days
out of 275 days In 2022: 83.8%
306 days
out of 365 days In 2021: 84.7%
309 days
out of 365 days In 2020: 63.9%
234 days
out of 366 days In 2019: 93.2%
340 days
out of 365 days In 2018: 85.5%
312 days
out of 365 days In 2017: 74.5%
272 days
out of 365 days
per resident per day In 2024: 1.42 hours
January 1, 2024 to June 30, 2024
(Below 2.0 hours is unsafe) In 2023: 1.67 hours
April 1, 2023 to December 31, 2023
(Below 2.0 hours is unsafe) In 2022: 1.74 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe) In 2021: 1.70 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe) In 2020: 1.88 hours
January 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe) In 2019: 1.69 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe) In 2018: 1.84 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe) In 2017: 1.89 hours
January 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
per resident per day In 2024: 2.92 hours
of overall care per resident per day
(January 1, 2024 to June 30, 2024) In 2023: 3.06 hours
of overall care per resident per day
(April 1, 2023 to December 31, 2023) In 2022: 3.02 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022) In 2021: 2.98 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021) In 2020: 3.16 hours
of overall care per resident per day
(January 1, 2020 to December 31, 2020) In 2019: 3.04 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019) In 2018: 3.24 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018) In 2017: 3.37 hours
of overall care per resident per day
(January 1, 2017 to December 31, 2017)
Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)
Why do staffing levels matter to CROSSROADS CARE residents?
- 87.5% of residents need assistance with toileting and/or incontinent care
- 81.3% of residents needed assistance transferring from bed and/or wheelchair
- 60.0% of residents confined to wheelchair and/or bed
- 25.0% of residents had dementia
Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (June 19, 2017)
Your Experience Matters
...and we want to hear it.
NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.
NHAA Watchlist
Our Watchlist tracks those nursing homes that have been found to harm residents, have unsafe practices, unsafe staffing, and the worst ratings.
