Arbor Terrace Healthcare Center

Arbor Terrace Healthcare Center - SAN ANGELO, TX

609 RIO CONCHO DR, SAN ANGELO, TX 76903

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ARBOR TERRACE:

ARBOR TERRACE

has been placed on our NHAA Watchlist for the following:

Immediate Jeopardy Findingsi

On August 10, 2024, state nursing home surveyors found that ARBOR TERRACE caused IMMEDIATE JEOPARDY to residents.

All Recent Surveys:   2024-08-10

In 17 separate written deficiencies, state nursing home surveyors found that ARBOR TERRACE caused IMMEDIATE JEOPARDY to residents (from March 13, 2014 to August 10, 2024).

All Surveys:   2014-03-13   2014-05-01   2014-06-06   2018-08-06   2019-08-15   2021-04-10   2024-08-10

Actual Harm Findingsi

On March 29, 2024 and August 10, 2024, state nursing home surveyors found that ARBOR TERRACE caused ACTUAL HARM to residents.

All Recent Surveys:   2024-03-29   2024-08-10

In 23 separate written deficiencies, state nursing home surveyors found that ARBOR TERRACE caused ACTUAL HARM to residents (from July 24, 2009 to August 10, 2024).

All Surveys:   2009-07-24   2009-09-18   2012-12-05   2014-03-13   2014-05-01   2014-06-06   2018-08-06   2019-08-15   2021-04-10   2023-12-01   2024-03-29   2024-08-10

Worst Nursing Home Ratingsi

ARBOR TERRACE received the worst ratings for the following:

1-star out of 5
118 months total between January, 2014 and November, 2024

1-star out of 5
For the last 8 consecutive months - May, 2024 to January, 2025

1-star out of 5
84 months total between June, 2014 and January, 2025

1-star out of 5
47 months total between February, 2015 and September, 2019

1-star out of 5
January, 2025

1-star out of 5
107 months total between January, 2014 and January, 2025

1-star out of 5
47 months total between January, 2014 and June, 2022

Source - These ratings are published monthly by CMS (Centers for Medicare and Medicaid Services)

History of Unsafe Staffingi

Understaffing has a very human cost, not only to the dignity of nursing home residents but also to their basic safety and well-being. Click here for signs and symptoms of understaffing.

Understaffing has been determined to cause patient injury and deprive residents of essential care according to numerous scientific studies.

What is unsafe CNA staffing?

Below 2.0 hours of CNA time for each resident per day

"Less than 2.0 nurse aide hours per patient day is likely to result in poor care."

- CMS Report to Congress

Was ARBOR TERRACE staffed at Unsafe levels?:

Days staffed below 2.0 hours of CNA time for each resident per day In 2024: 63.7%
116 days
out of 182 days
In 2023: 96.4%
265 days
out of 275 days
In 2022: 84.7%
309 days
out of 365 days
In 2021: 80.3%
293 days
out of 365 days
In 2020: 90.2%
248 days
out of 275 days
In 2019: 78.1%
285 days
out of 365 days
In 2018: 99.5%
363 days
out of 365 days
In 2017: 90.5%
249 days
out of 275 days
Average CNA care
per resident per day
In 2024: 1.83 hours
January 1, 2024 to June 30, 2024
(Below 2.0 hours is unsafe)
In 2023: 1.48 hours
April 1, 2023 to December 31, 2023
(Below 2.0 hours is unsafe)
In 2022: 1.69 hours
January 1, 2022 to December 31, 2022
(Below 2.0 hours is unsafe)
In 2021: 1.84 hours
January 1, 2021 to December 31, 2021
(Below 2.0 hours is unsafe)
In 2020: 1.74 hours
April 1, 2020 to December 31, 2020
(Below 2.0 hours is unsafe)
In 2019: 1.72 hours
January 1, 2019 to December 31, 2019
(Below 2.0 hours is unsafe)
In 2018: 1.62 hours
January 1, 2018 to December 31, 2018
(Below 2.0 hours is unsafe)
In 2017: 1.71 hours
April 1, 2017 to December 31, 2017
(Below 2.0 hours is unsafe)
Average overall care
per resident per day
In 2024: 2.98 hours
of overall care per resident per day
(January 1, 2024 to June 30, 2024)
In 2023: 2.63 hours
of overall care per resident per day
(April 1, 2023 to December 31, 2023)
In 2022: 2.79 hours
of overall care per resident per day
(January 1, 2022 to December 31, 2022)
In 2021: 3.04 hours
of overall care per resident per day
(January 1, 2021 to December 31, 2021)
In 2020: 3.02 hours
of overall care per resident per day
(April 1, 2020 to December 31, 2020)
In 2019: 3.02 hours
of overall care per resident per day
(January 1, 2019 to December 31, 2019)
In 2018: 2.94 hours
of overall care per resident per day
(January 1, 2018 to December 31, 2018)
In 2017: 2.96 hours
of overall care per resident per day
(April 1, 2017 to December 31, 2017)

Source — Payroll Based Journal daily staffing reports filed by this nursing home with CMS.
(For 2018, the most currently avaliable data is used above.)

Why do staffing levels matter to ARBOR TERRACE residents?

  • 98.7% of residents need assistance with toileting and/or incontinent care
  • 94.7% of residents needed assistance transferring from bed and/or wheelchair
  • 86.8% of residents confined to wheelchair and/or bed
  • 40.8% of residents had dementia

Source -- Most recently published Resident Characteristics data (Form 672) submitted by this nursing home to CMS. (June 30, 2017)

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. Please give us a call or fill complete our form detailing your experience. If you are struggling and upset, CLICK HERE to understand your options.

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