ROSWELL, NM- MISSION ARCH CENTER

ROSWELL, NM- Administrator admits that multiple CNAs continued to work shifts, without completing the required trainings for over a year.

Mission Arch Center

3200 Mission Arch Drive
Roswell, NM

Based on record review and interview, the facility failed to ensure Certified Nurse Aides (CNAs) received the required in-service training of 12 hours per year for 3 (CNA #1, CNA #2, and CNA #3) out of 3 (CNA #1, CNA #2, and CNA #3) CNAs reviewed for required in-service training. This deficient practice is likely to result in the CNAs not receiving the necessary training to meet the care needs of the residents.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

State Findings:

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Based on record review and interview, the facility failed to ensure Certified Nurse Aides (CNAs) received the required in-service training of 12 hours per year for 3 (CNA #1, CNA #2, and CNA #3) out of 3 (CNA #1, CNA #2, and CNA #3) CNAs reviewed for required in-service training. This deficient practice is likely to result in the CNAs not receiving the necessary training to meet the care needs of the residents. The findings are:

CNA #1
A. Record review of CNA #1’s personnel file revealed CNA #1 was hired on 05/19/23.
B. Record review of CNA #1’s in-service training Transcript Report, dated 09/05/24, revealed CNA #1 did not complete any trainings from 05/19/23 to 09/05/24.
C. On 09/05/24 at 4:23 pm, during an interview with the Administrator (ADM), he confirmed CNA #1 did not complete any trainings while she was employed at the facility. He confirmed that CNA #1 continued to work shifts providing care for residents in the facility even though she had completed no trainings. The ADM stated he expected all CNAs to complete at least 12 hours of training per year.

CNA #2
D. Record review of CNA #2’s personnel file revealed CNA #2 was hired on 04/27/23.
E. Record review of CNA #2’s in-service training Transcript Report, dated 09/05/24, revealed CNA #2 completed two out of 12 hours of the required annual training from 04/27/23 to 09/05/24.
F. On 09/05/24 at 4:23 pm, during an interview with the Administrator (ADM), he confirmed CNA #2 completed two out of 12 hours of the required annual training. He confirmed that CNA #2 continued to work shifts providing care for residents in the facility even though she had not completed the required trainings. The ADM stated he expected all CNAs to complete at least 12 hours of training per year.

CNA #3
G. Record review of CNA #3’s personnel file revealed CNA #3 was hired on 09/12/22.
H. Record review of CNA #3’s in-service training Transcript Report, dated 09/05/24, revealed CNA #3 completed four out of 12 hours of the required annual training from 09/05/23 to 09/05/24. 

I. On 09/05/24 at 4:23 pm, during an interview with the Administrator (ADM), he confirmed CNA #3 had only completed four out of 12 hours of the required annual training. He confirmed that CNA #3 continued to work shifts providing care for residents in the facility even though she had not completed the required trainings. The ADM stated he expected all CNAs to complete at least 12 hours of training per year.

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NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. This nursing home and many others across the country are cited for abuse and neglect.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We have helped many already and we can help you and your loved one as well by filing a state complaint, hiring a specialized nursing home attorney or helping you find a more suitable location for your loved one.

You can make a difference, even if your loved one has already passed away.

Please give us a call at 1-800-645-5262 or fill out our form detailing your experience.

Personal Note from NHA-Advocates

NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety.

If you are struggling and upset, click here to understand your options, or contact us through our contact form or call our toll free hot line number: 1-800-645-5262.

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