MEMPHIS, TN- PARKWAY HEALTH AND REHABILITATION CENTER

MEMPHIS, TN- Facility failed to ensure the environment was free from accident hazards.

PARKWAY HEALTH AND REHABILITATION CENTER

200 SOUTH PARKWAY WEST
MEMPHIS, TN

Based on policy review, Director of Maintenance job description, User’s Operational Manual, maintenance supervisor’s log documentation, observation, interview, and medical record review, the facility failed to ensure the environment was free from accident hazards when dangerously hot water temperatures were measured from 126.1 degrees Fahrenheit (F) to 130.6 degrees in 10 of 60 resident rooms (room [ROOM NUMBER], #110, #111, #112, #115, #119, #126, #129, #200 and #210) and a sink in the East Hall shower room. The dangerously hot water placed 9 physically and/or cognitively impaired residents (Resident #15, #17, #23, #24, #27, #48, #67, #72, and #241) that resided in the affected rooms and able to access the hot water, and 10 residents assessed for wandering (Resident #3, #18, #30, #53, #57, #65, #66, #69, #71 and #76) at risk of serious bodily injury, harm, burns, or death.

Parkway Health is also on the NHAA Watchlist because they have put residents in IMMEDIATE JEOPARDY, caused ACTUAL HARM to residents, has received the worst ratings and had unsafe staffing levels despite large revenues. Visit the NHAA Watchlist page for Parkway Health to learn more.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

State Findings:

The Department of Health & Human Services conducted an inspection of the facility. The following highlighted decencies listed below were found in a public survey.

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Based on policy review, Director of Maintenance job description, User’s Operational Manual, maintenance supervisor’s log documentation, observation, interview, and medical record review, the facility failed to ensure the environment was free from accident hazards when dangerously hot water temperatures were measured from 126.1 degrees Fahrenheit (F) to 130.6 degrees in 10 of 60 resident rooms (room [ROOM NUMBER], #110, #111, #112, #115, #119, #126, #129, #200 and #210) and a sink in the East Hall shower room. The dangerously hot water placed 9 physically and/or cognitively impaired residents (Resident #15, #17, #23, #24, #27, #48, #67, #72, and #241) that resided in the affected rooms and able to access the hot water, and 10 residents assessed for wandering (Resident #3, #18, #30, #53, #57, #65, #66, #69, #71 and #76) at risk of serious bodily injury, harm, burns, or death.

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Based on facility policy review, review of facility working schedule, daily staffing posting, and interview, the facility failed to ensure Registered Nurse (RN) coverage 8 consecutive hours a day, 7 days a week, for 11 days ranging from May 13, 2023 through June 26, 2023. The facility’s census was 92.

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. This nursing home and many others across the country are cited for abuse and neglect.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We have helped many already and we can help you and your loved one as well by filing a state complaint, hiring a specialized nursing home attorney or helping you find a more suitable location for your loved one.

You can make a difference, even if your loved one has already passed away.

Please give us a call at 1-800-645-5262 or fill out our form detailing your experience.

Personal Note from NHA-Advocates

NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety.

If you are struggling and upset, click here to understand your options, or contact us through our contact form or call our toll free hot line number: 1-800-645-5262.

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