COTTONWOOD, AZ- HAVEN OF COTTONWOOD

The Department of Health & Human Services conducted an inspection of the facility. The following highlighted decencies listed below were found in a public survey.

Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.

Based on clinical record review, staff interview, and review of facility policy and procedure, the facility failed to develop the person-centered care plan to include the resident’s medication/medical needs for one resident (#14). The sample was 19. The deficient practice could result in an incomplete plan of care for the resident.

Reasonably accommodate the needs and preferences of each resident.

Based on observations, resident and staff interviews, and review of the clinical record, the facility failed to ensure a resident (#98) had means to communicate with staff, by failing to ensure the call device was accessible to the resident.

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Based on clinical record review, staff interviews, and review of policy and procedure, the facility failed to notify two residents (#1 and #45) and residents’ representatives in writing of the reason for the transfer/discharge.

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Based on clinical record reviews, staff interviews, and review of policy and procedure, the facility failed to notify the residents and/or the residents’ representatives of the facility policy for bed hold at the time of discharge/transfer from the facility for two residents (#1 and #45).