SAN JUAN CENTER
LOCATED: 806 WEST MAPLE STREET, FARMINGTON, NM 87401

SAN JUAN CENTER was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:

PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.

FACILITY FAILED TO PROTECT EACH RESIDENT FROM ALL ABUSE, PHYSICAL PUNISHMENT, AND BEING SEPARATED FROM OTHERS.

LEVEL OF HARM – ACTUAL HARM

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
Based on observation, record review and interviews, the facility failed to ensure residents were free from verbal, physical, psychological, and psychosocial abuse in 7 (R #’s 11, 12, 25, 32, 51, 59, and 123) of 7 (R #’s 11, 12, 25, 32, 51, 59, and 123) residents reviewed for abuse and during random observation by: 1) Not investigating complaints of abuse filed by residents and family members for R #11, 12, 25, 32, 51, 59 and 123. 2) Not implementing interventions to ensure that R #59 was not subjected to further psychological harm/distress during showers. This deficient practice has the potential to cause psychological and or physical harm to residents.

Continuing: On 03/20/15 at 9:00 am, during interview RN #2 stated, If any residents or family members have any complaints, I send them to Social Services or have Social Services go down to their rooms. When RN #2 was asked if she could recall any complaints by residents or family members, she (RN #2) stated she would Rather not comment about that. She then stated, Complaints did occur at night, but I would not comment on this. When asked if she knew of any complaints made by residents or family members about LPN #2, RN #2 stated, Yes.her mouth.not her treatment, but what she says. Like saying You’re already large enough and you shouldn’t eat that. When RN #2 was asked if she had ever received any complaints, she (RN #2) nodded yes and stated, I sent Social Services to the resident’s room.

Personal Note from NHAA Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.

You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We can help you file a state complaint, hire a specialized nursing home attorney or help you find a more suitable location for your loved one.

Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.

You can make a difference even if your loved one has already passed away.