State Findings:
Based on observation, interview, and record review, the facility failed to ensure three of 13 sampled residents reviewed were free from abuse by staff (Resident #66, #59 and #34). Certified Nursing Assistant (CNA) #9 threw a phone and hit Reisdent #66. CNA #10 punched Resident #34 in the left eye. Resident #59 reported to the Activity Director that an aide who had cared for him/her had used a bad choice of words during their conversation which upset him/her.
During an interview on 01/31/19 at approximately 02:39 PM, Resident #66 stated that a staff member was rude to him/her, that s/he brought him/her two pieces of plain bread instead of a sandwich. When s/he went to the nurses station to address this, the staff member threw a phone at him/her. Resident #66 stated that the phone hit him/her but another staff member tried to stop it. Resident #66 stated that this took place on the night shift.
Review of the facility investigation for Resident #34 revealed At 8:00 am on 10/2/18 Resident reported to nurse physical abuse by staff member (CNA #10). DON and Administrator notified. Investigation initiated. Administrator interviewed (Resident #34) on 10/2/18 at approximately 10:25 am. (S/He) was noted to have a black bruise beneath (his/her) left eye. Upon closer observation, there was also a smaller, lighter area at the corner of (his/her) right eye. (Resident #34) said the night before (s/he) had put (him/herself) in bed. At approximately 11pm the CNA came into (his/her) room to change (his/her) clothes. (S/He) said the CNA was taking (his/her) pants off roughly and (s/he) called the CNA a (offensive name) and kicked her/him in the chest. In response (s/he) said the CNA punched (him/her) in the left eye. (S/He) said the CNA also tried to punch (him/her) in the right eye but (s/he) blocked most of it with (his/her) hand.
In an interview with the surveyor on 2/3/19 at approximately 11:30 AM, the Social Services Director stated the incident had been reported to the Activities Director and s/he reported it to him/her. The Social Services Director talked with Resident #58 and s/he said CNA #8 came in to provide care. CNA #8 made some statements about his/her size that day and s/he made a statement back about handling him/her. CNA #8 said ‘how about you go to the gym and handle the breasts on your back?’ The incident occurred in the resident’s room. Resident #59 had a roommate, but s/he never made a statement about what happened.
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NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. This nursing home and many others across the country are cited for abuse and neglect.
If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.
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Personal Note from NHA-Advocates
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