RIO RANCHO, NM – RIO RANCHO CENTER

Residents with positive Covid 19 results were being housed in the same rooms with residents who had unknown Covid 19 status.

RIO RANCHO CENTER

4210 Sabana Grande SE
Rio Rancho, NM

FACILITY FAILED TO PROVIDE AND IMPLEMENT AN INFECTION PREVENTION AND CONTROL PROGRAM.

RIO RANCHO is also on the NHAA Watchlist because they have put residents in IMMEDIATE JEOPARDY, caused ACTUAL HARM to residents, has received the worst ratings and had unsafe staffing levels despite large revenues. Visit the NHAA Watchlist page for RIO RANCHO to learn more.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

State Findings:

Based on observation, record review and interview, the following was discovered:

Residents who had tested positive for COVID 19 (a potentially deadly infectious [MEDICAL CONDITION] disease that is easily transmitted from person to person) and who required isolation and separation from other residents and staff were being housed in the same rooms with residents who had unknown COVID 19 status.

A resident who was on isolation precautions due to unknown COVID 19 status was observed to exit her room, pass through hallways and enter into common areas.

A resident who was on isolation precautions due to possible COVID 19 exposure during appointments outside of the facility was observed to exit his room pass through several open areas, enter a courtyard and move to a smoking area where he sat within three feet of other resident smokers.

This resulted in Immediate Jeopardy being called on 07/15/20 at 7:23 pm. The Administrator (ADM) and Director of Nursing (DON) were both notified at this time.

A first plan of removal was received on 07/16/20 at 9:44 am and rejected on 07/16/20 at 1:26 pm. A third plan of removal was approved and verified on 07/17/20 at 5:58 pm. The facility Administrator was notified.

Your Experience Matters

...and we want to hear it.

NHAA is here to assist families, residents, and the community by sounding the alarm on issues like those found above. This nursing home and many others across the country are cited for abuse and neglect.

If you have or had a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We have helped many already and we can help you and your loved one as well by filing a state complaint, hiring a specialized nursing home attorney or helping you find a more suitable location for your loved one.

You can make a difference, even if your loved one has already passed away.

Please give us a call at 1-800-645-5262 or fill out our form detailing your experience.

Personal Note from NHA-Advocates

NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety.

If you are struggling and upset, click here to understand your options, or contact us through our contact form or call our toll free hot line number: 1-800-645-5262.

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