UNIVERSAL HEALTH CARE-NORTH RALEIGH
5201 CLARKS FORK DRIVE NW, RALEIGH, NC 27616
PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.
FACILITY FAILED TO PROTECT EACH RESIDENT FROM ALL TYPES OF ABUSE SUCH AS PHYSICAL, MENTAL, SEXUAL ABUSE, PHYSICAL PUNISHMENT, AND NEGLECT BY ANYBODY.
Based on medical record review, staff and resident interviews it was determined that facility staff spoke to 1 of 1 sampled resident’s in a verbally abusive manner (Resident #16).
Interview with the resident’s family member on 4/14/18 at 1:10 PM revealed that she had video evidence of Resident #16 being abused. She stated the resident told her that staff threw him in the bed, they talked down to him and that they treated him horrible at the facility. She reported installing a recording device because she thought the resident was exaggerating his treatment. The resident’s family member stated that on her recording she saw a staff member enter the resident’s room on 3rd shift; look at the resident then leave. She reported that no one returned to the room for 12-15 minutes.
During interview with the resident at 1:54 PM on 4/14/17 he stated that the staff are mean all the time; mostly at night. He said, One girl picks me up and flips me around like I’m a rag doll. He reported staff used the lift to get him up sometimes. He said one girl told him he needed a longer leash.
Review of a video recorded on 4/9/18 during 3rd shift (am of the 10th) at 3:00 on 4/14/18 revealed a staff member enter the resident’s room during 3rd shift and state aww you stink. Another staff member entered the room and appeared to be cleaning the resident up while he lay on the floor. Neither resident #16 nor the floor could be seen from the camera angle. Another staff member entered the room and the resident was placed on the bed by the 3 staff members. One staff exited the room while two remained in the room. The NA (later identified); then dropped the resident’s legs onto the bed. The same nursing assistant was then observed snatching the pillow from underneath the resident’s head without informing the resident of what she was doing. Review of the recording revealed the NA #1 stating, How old are you? You should be enjoying your retirement; pooping on yourself-shame on you. Nurse #4 was observed in the room at this time giving the resident a tube feeding. It appeared that she responded, 1 when the NA asked Resident #16 how old he was.
Personal Note from NHA–Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.
You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.
We have helped many already and we can help you and your loved one as wellby filing a state complaint, hiring a specialized nursing home attorney or helping you find a more suitable location for your loved one.
Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.
You can make a difference even if your loved one has already passed away.