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“the witness revealed she saw Resident #4 on the ground behind the facility in the parking lot”

SCC AT WESTOVER HILLS REHABILITATION AND HEALTHCARE

LOCATED: 9922 STATE HWY. 151, SAN ANTONIO, TX 78251

SCC AT WESTOVER HILLS REHABILITATION AND HEALTHCARE was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:

PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.

FACILITY FAILED TO WRITE AND USE POLICIES THAT FORBID MISTREATMENT, NEGLECT AND ABUSE OF RESIDENTS AND THEFT OF RESIDENTS’ PROPERTY

LEVEL OF HARM –IMMEDIATE JEOPARDY

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**

Based on interview and record review, the facility failed to implement written policies and procedures that prohibited neglect for two (#3 and #4) of eight residents reviewed for neglect.

Resident #4 was not appropriately assessed or care planned for use of an electric scooter, fell from the scooter and was hospitalized and passed away. Physical Therapy staff identified the safety issues and this communication was never passed on to direct care staff. These failures resulted in an Immediate Jeopardy (IJ) which was identified on [DATE]. The IJ was removed on [DATE], but the facility remained out of compliance at a severity level of actual harm at pattern because the facility had not had time to monitor and evaluate the effectiveness of the Plan of Removal.

Interview on [DATE] at 09:30 a.m. with the OTA A and PTA A revealed that Resident #4’s behaviors would fluctuate from being lucid to being confused. PTA A said Resident #4’s judgement would be confused. He stated that the resident advised her he had an electric scooter and then one day, he showed up with it. PTA A and OTA A both agreed that Resident #4 had safety awareness issues and he was not safe being outside without supervision because of his fluctuations and confusion.

Telephone interview on [DATE] at 1:33 p.m. with the witness revealed she saw Resident #4 on the ground behind the facility in the parking lot on [DATE] between 6:30 p.m. and 7:00 p.m. She stated that Resident #4 was bleeding near the right eye, and she went for help.

Resident #3 had a fractured left femur. The facility did not treat the pain prior to being transferred to the hospital after extreme pain was first observed. The resident returned to the facility, placed on hospice, and died within the month. This was determined to be past non-compliance at an Immediate Jeopardy level due to the facility’s implementation of actions that corrected the non-compliance prior to the investigation on [DATE]. The facility was out of compliance from [DATE] to [DATE]. The facility’s corrected action was completed on [DATE].

Personal Note from NHA – Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.

You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We can help you and your loved one file a state complaint, hire a specialized nursing home attorney or help you find a more suitable location for your loved one.

Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.

You can make a difference even if your loved one has already passed away.

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5 Responses to ““the witness revealed she saw Resident #4 on the ground behind the facility in the parking lot””

  1. Mary says:

    My mom is in nursing home. I have to go every day
    to make sure she is fed and clean. I see neglect every day. They never come in room to check on her and she can’t call for help. We pay 6000.00 a month. I have to quit my job and be her advocate. I knew she was getting UTI several weeks ago. I went to head nurse told her my mom is not herself.She was becoming confused, not eating, sleeping all the time. The nurse told me no. Well my mom continued to decline every day. I begged for help and finally I found someone to do U/A. Yes it was positive. They now have her on antibiotic but it’s probably too late. My mom can no longer feed herself. She can’t transfer from wheelchair to bed. She no longer talks. She sleeps day and night. I am so angry they are killing my mother. I didn’t even get an apology. I go e dry day and stay for hours. I could write a book about nursing home nightmares.

  2. Robin Staggs says:

    My mother was recently admitted to the hospital. She had been complain in about her left shoulder for several years. They only gave her pain mwdication. Upon entering the hospital, the doctor had them do an exrays on that shoulder. We have found out it is dislocated. She had fallen at the nursing home but they never ordered an xray to determine why she needed pain med. Is this grounds?

  3. Rose Rodriguez says:

    My Mom was abused at Morningside Manor in San Antonio Texas I am her daughter and would visit everyday. When I noticed a change in the body language. I complaint to Administration about our things and was not allowed to be in my Mom’s room when she was changed, bathe, etc. I bought a nanny camera and what I saw nearly caused me a heart attack. Her 23 year male CNA slapping, pulling her hair,etc. This had been going on for about 2 or 3 months. I reported this to everyone that would listen. Police, regulatory agencies, attorney, media, etc. I now know that Texas is the worse place for elderly. The laws in place in Texas need to be over hauled.

  4. Dayna Armstrong says:

    My husband was discharged late in afternoon from audie murphy v.a.hospitol,on September 2-2016,went to meridian care on crestway san antonio tx,a nurse was verbally abusive to him,in front of me and my daughter, told him to shut hisdamn mouth.i reported this behavior to state (investigation showed nothing,of course)she was pulling on his surgical bandages roughly,d.o.n.was made aware of this,and he was way down the hall from nurses station,he was a fall risk,promised to move him closer and put down fall matts,she did meither, he arrived Around 8p.m.on September 2.He told me he was afraid of the nurse,theycalled me about 3a.m,said he was found face down dead in the floor,didnt know what happened to him,he was 100percent disabled veteran,my opinion they let him die,verbally abused before his mysterious death,and physically handled roughly,horrible place-210-328-9000

    • tammy says:

      my heart cry’s for you, tell me how to make a difference?? tell me how to make a change. I can not keep doing nothing. I have worked in long term care 17 years and seen terrible things. I am about to lose my job because i spoke up

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