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“Resident #178 was visited in the middle of the night by someone s/he did not know”

AGAPE REHABILITATION OF CONWAY

LOCATED: 2320 HIGHWAY 378, CONWAY, SC 29527

AGAPE REHABILITATION OF CONWAY was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:

PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.

FACILITY FAILED TO MAKE SURE THAT THE NURSING HOME AREA IS FREE FROM ACCIDENT HAZARDS AND RISKS AND PROVIDES SUPERVISION TO PREVENT AVOIDABLE ACCIDENTS.

LEVEL OF HARM –IMMEDIATE JEOPARDY

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**

Based on record review and interviews, the facility failed to provide supervision for the safety of the residents. Resident #178 was visited in the middle of the night by someone s/he did not know, and instructed to sign a paper. The resident was told to not tell anyone about the paper and not to tell anyone about the visit. The facility was made aware of the incident early that same AM and failed to address the incident to ensure not just the safety of Resident #178, but all residents in the building. It was determined on 4/21/16 at approximately 4:20 PM Immediate Jeopardy and/or Substandard Quality of Care existed in the facility as of 3/17/2016.

During the interview the Administrator and DON and DON in training stated the person that had entered the facility during the night was an employee, a Licensed Practical Nurse (LPN), who worked the 7A-7P shift. The employee was out on medical leave at the time of the survey. The DON in training stated that they had been informed the LPN had been observed sitting outside of other staff member’s homes, in a car. The Administrator was asked by the surveyor, what had been done to protect the residents from unknown persons entering the building in the middle of the night, coercing the residents. The Director of Nursing stated the County Sheriff’s Department had been asked for the facility to be placed on their security patrol route. The DON did not know how often the police would patrol the facility at night. S/he did not know what medical records had been allegedly copied by the person. The DON and DON-in-training were unable to provide an investigation into the incident with resident #178, regarding the night visitor nor any information regarding the copied medical records. The DON in training repeatedly stated, the employee was just doing what s/he thought was right.

The facility was aware of the middle of the night entrance into the building by an off duty employee. The resident informed them of an unknown person dressed in a hoodie coercing him/her to sign a note that the resident did not write. The resident did not know who the person was or what was written on the note. They were also aware of the allegation of medical records being copied and removed from the facility. There was no investigation, no preventive measures put into place to protect the residents, or the facility medical records. There was no documentation that the Sheriff’s Department was contacted, or how often they would patrol the facility. There was no documentation the alleged perpetrator had been investigated regarding the medical records.

Personal Note from NHA-Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.

You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We can help you and your loved one file a state complaint, hire a specialized nursing home attorney or help you find a more suitable location for your loved one.

Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.

You can make a difference even if your loved one has already passed away.

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