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PA #1 again stated in an abusive demeanor, I have no time for you!

ST THERESA HEALTHCARE AND REHABILITATION CENTER

LOCATED: 7900 CONSTITUTION AVENUE NE, ALBUQUERQUE, NM 87110

ST THERESA HEALTHCARE AND REHABILITATION CENTER was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:

PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.

FACILITY FAILED TO PROTECT EACH RESIDENT FROM ALL ABUSE, PHYSICAL PUNISHMENT, AND BEING SEPARATED FROM OTHERS

LEVEL OF HARM –IMMEDIATE JEOPARDY

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
The facility failed to keep residents free from physical and verbal abuse for 1 (R #152) of 1 (R #152). On 09/25/14 at 12:58 pm, R #152 rolled her wheelchair into the office doorway where PA #1 was working on his charting. R #152 began saying, I want to go home! repeatedly. PA #1 at this time grabbed the resident’s wheelchair with both hands and pushed R #152 backwards into the hallway. As he pushed R #152’s wheelchair, he was yelling loudly and in an abusive tone at R #152, I am unavailable. I have no time for you! As PA #1 walked off, PA #1 kept saying in the same demeanor I am unavailable! PA #1 did not look for help for R #152. PA #1 returned and again said in an abusive demeanor, I have no time for you! Repeatedly to R #152. No staff tried to stop or remove PA #1 from coming back to the resident. Staff did not make the Acting Manager (AM) fully aware of the situation. PA #1 was not removed from the facility immediately after the incident. This deficient practice resulted in an Immediate Jeopardy (IJ) being identified at the facility on 09/25/14 at 3:10 pm.

Based on observations, record review and interview, the facility failed to ensure that residents were free from abuse for 2 (R #87 and #152) of 2 (R #87 and #152). This deficient practice resulted to 1) prevent R #152 from being physically and verbally abused and 2) failed to prevent R #87 from being verbally abused. The findings are: Resident #152

A. On 09/25/14 at 12:58 pm, observation of the 400 Hall revealed R #152 rolled her wheelchair into the office doorway on 400 Hall where PA #1 was charting documents in resident’s medical records. R #152 stated, I want to go home! repeatedly. PA #1, who was now in the doorway, used both hands to push R #152’s wheelchair backwards into the hallway. As PA #1 pushed R #152’s wheelchair PA #1 was yelling loudly and in an abusive tone at R #152, I am unavailable. I have no time for you! After pushing R #152’s wheelchair out of the way, PA #1 walked off angrily around the corner to the dining room. In the same demeanor PA #1 kept saying, I am unavailable! while walking away. PA #1 did not look for help for R #152. The Director of Social Services, upon hearing the commotion, came up to R #152 to try and calm R #152 down and check on R #152. An observation at the nurses’ station revealed there was one med tech, two nurses, and the Director of Nursing, (DON) allwatched what had happened. No other staff came to check on R #152.

B. On 09/25/14 at 1:04 pm, observation of the 400 Hall revealed PA #1 turned the corner from the dining hall onto the 400 hall. R #152 was still in the 400 hall trying to be calmed down by the Director of Social Services. PA #1 again stated in an abusive demeanor, I have no time for you! repeatedly to R #152, while walking past R #152 to the office where PA #1 was charting. No staff tried to stop or remove PA #1 from coming back and yelling at the resident.

Personal Note from NHAA Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.

You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We can help you file a state complaint, hire a specialized nursing home attorney or help you find a more suitable location for your loved one.

Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.

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One Response to “PA #1 again stated in an abusive demeanor, I have no time for you!”

  1. Lucille Richardson says:

    I have been caring for my parents for 24 years. My Father has now passed away but am still caring for my 88 year old Mother. There isn’t much I don’t know about or haven’t seen in elderly care including abuse. A few years ago my Mother broke her arm and went to the ER. After being treated several days later the hospital send her to St. Catherine’s for therapy (personally I would NEVER send my worst enemy to a nursing facility. After being there for several days one day after going home for a shower and upon return, my Mother had fallen and she had been sent to the hospital by ambulance. I was not notified of her fall when it happened and when I was told I immediately went to the hospital. I located her and she had her head and face full of blood. To make a long story short they were drugging the residents with narcotics at night so the facility wouldn’t have to staff more than one Caregiver per hall. There were also other elderly I saw with the same forhead injury my Mother sustained. To all… be cautious in whomw you entrust your loved ones.

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