ST THERESA HEALTHCARE AND REHABILITATION CENTER
LOCATED: 7900 CONSTITUTION AVENUE NE, ALBUQUERQUE, NM 87110
ST THERESA HEALTHCARE AND REHABILITATION CENTER was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:
PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.
FACILITY FAILED TO PROTECT EACH RESIDENT FROM ALL ABUSE, PHYSICAL PUNISHMENT, AND BEING SEPARATED FROM OTHERS
LEVEL OF HARM –IMMEDIATE JEOPARDY
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**
The facility failed to keep residents free from physical and verbal abuse for 1 (R #152) of 1 (R #152). On 09/25/14 at 12:58 pm, R #152 rolled her wheelchair into the office doorway where PA #1 was working on his charting. R #152 began saying, I want to go home! repeatedly. PA #1 at this time grabbed the resident’s wheelchair with both hands and pushed R #152 backwards into the hallway. As he pushed R #152’s wheelchair, he was yelling loudly and in an abusive tone at R #152, I am unavailable. I have no time for you! As PA #1 walked off, PA #1 kept saying in the same demeanor I am unavailable! PA #1 did not look for help for R #152. PA #1 returned and again said in an abusive demeanor, I have no time for you! Repeatedly to R #152. No staff tried to stop or remove PA #1 from coming back to the resident. Staff did not make the Acting Manager (AM) fully aware of the situation. PA #1 was not removed from the facility immediately after the incident. This deficient practice resulted in an Immediate Jeopardy (IJ) being identified at the facility on 09/25/14 at 3:10 pm.
Based on observations, record review and interview, the facility failed to ensure that residents were free from abuse for 2 (R #87 and #152) of 2 (R #87 and #152). This deficient practice resulted to 1) prevent R #152 from being physically and verbally abused and 2) failed to prevent R #87 from being verbally abused. The findings are: Resident #152
A. On 09/25/14 at 12:58 pm, observation of the 400 Hall revealed R #152 rolled her wheelchair into the office doorway on 400 Hall where PA #1 was charting documents in resident’s medical records. R #152 stated, I want to go home! repeatedly. PA #1, who was now in the doorway, used both hands to push R #152’s wheelchair backwards into the hallway. As PA #1 pushed R #152’s wheelchair PA #1 was yelling loudly and in an abusive tone at R #152, I am unavailable. I have no time for you! After pushing R #152’s wheelchair out of the way, PA #1 walked off angrily around the corner to the dining room. In the same demeanor PA #1 kept saying, I am unavailable! while walking away. PA #1 did not look for help for R #152. The Director of Social Services, upon hearing the commotion, came up to R #152 to try and calm R #152 down and check on R #152. An observation at the nurses’ station revealed there was one med tech, two nurses, and the Director of Nursing, (DON) allwatched what had happened. No other staff came to check on R #152.
B. On 09/25/14 at 1:04 pm, observation of the 400 Hall revealed PA #1 turned the corner from the dining hall onto the 400 hall. R #152 was still in the 400 hall trying to be calmed down by the Director of Social Services. PA #1 again stated in an abusive demeanor, I have no time for you! repeatedly to R #152, while walking past R #152 to the office where PA #1 was charting. No staff tried to stop or remove PA #1 from coming back and yelling at the resident.
Personal Note from NHAA Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.
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