Under-staffing has been determined to cause patient injury and dignity violations according to numerous scientific studies. (Click here to read some of these studies).

Certified Nurse Aides deliver the vast majority of daily living care provided to residents in a nursing home. The Institute of Medicine and the American Nurses Association have concluded that each nursing home resident needs a minimum of 2.80 hours of CNA care per day for safety and basic daily living care. But HERITAGE MANOR HEALTH CARE CENTER (now called Concordia Healthcare Center – Heritage Manor) averaged only 2.06 hours of CNA care per resident per day from January 1, 2017 to September 30, 2017, based on its daily payroll staffing records, as reported by CMS.

These low staffing levels significantly reduced HERITAGE MANOR HEALTH CARE CENTER’s labor costs. According to its most recently published Medicare Cost Report, HERITAGE MANOR HEALTH CARE CENTER generated annual gross revenues of $8,176,334.

If you or a loved one have received deficient care at HERITAGE MANOR HEALTH CARE CENTER, we would like to hear your story.

Personal Note from NHA–Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.