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“During the changing process the CNA punched, R#1 in the left eye.”

PRUITTHEALTH – LILBURN

LOCATED: 788 INDIAN TRAIL ROAD, LILBURN, GA 30047

PRUITTHEALTH – LILBURN was cited by the DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES for the following deficiencies:

PLEASE NOTE: The following highlighted quoted text is only a portion of the full report/survey submitted by DEPARTMENT OF HEALTH AND HUMAN SERVICES CENTERS FOR MEDICARE & MEDICAID SERVICES. The full report/survey can be found here.

FACILITY FAILED TO PROTECT EACH RESIDENT FROM ALL ABUSE, PHYSICAL PUNISHMENT, AND BEING SEPARATED FROM OTHERS.

LEVEL OF HARM –IMMEDIATE JEOPARDY

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY**

Based on observation, record review and interview the facility failed to ensure that after verbal abuse was reported and the resident was protected for one (1) resident (R#1) of the nine (9) sampled residents. Resident #1 suffered actual verbal abuse and alleged physical abuse.

Review of the Police Department Incident Report indicated that on 12/27/15 around 11:46 a.m. the police indicated that they made contact with R#1 family. The police officer revealed that the family was in the room with the resident to help her explain the incident. The police officer revealed that the family explained they had come to visit R#1 daughter for Christmas. When they arrived on 12/27/15 around 11:00 a.m. they observed R#1 had a swollen black eye. They stated they asked R#1 what happened. Then R#1 stated to the family that on 12/25/15 early in the morning a Certified Nursing Assistant (CNA) entered the room to change her. During the changing process the CNA punched, R#1 in the left eye. R#1 described the CNA was a black female around 5′ 8 with short black hair, slimmer body build and appeared to be young. R#1 revealed that the CNA had taken care of her before on different days; but, did not know her name. The police asked the resident if she would be able to recognize the CNA again; she revealed that she would. The resident was asked if the CNA was at work that day, she revealed that the CNA was not at work.

Continued interview on 1/6/16 at 2:29 p.m. with Housekeeping staff NN revealed that on 12/25/15 at about 9:45 a.m., he was asked to get some pillowcases. Housekeeping staff NN revealed that he and Housekeeping staff OO were outside of R#1 room. Housekeeping staff NN revealed that CNA JJ was inside of the doorway of R#1 by herself. Housekeeping staff NN revealed that he heard CNA JJ say to the R#1, don’t give me a f-cki-n- hard time about putting on your clothes!

Housekeeping staff NN revealed that when CNA JJ saw him, JJ closed the door. Housekeeping staff NN revealed that JJ later came out and asked another CNA (KK) to help her. Housekeeping staff NN revealed that he left the area.

Housekeeping staff NN further revealed seeing R#1 on 12/25/15 in the morning and, that R#1 did not have any problems with her eye. Housekeeping staff NN revealed seeing R#1 on 12/26/15 around 7:00 a.m. to 7:15 a.m. when he arrived for dusting and mopping of the floor. Housekeeping staff NN stated that R#’1’s eye were puffy, messed up, black and bruised. Housekeeping staff NN revealed that one of the nurses that speak Spanish, the Supervisor on the weekend spoke Spanish asked R#1 what happened and no one knows.

Review of a written signed statement by Housekeeping NN confirmed the above interview, including hearing the verbal abuse from CNA JJ to R#1, and leaving the area without intervention. In review of the written statement, he described the door to be slammed.

Personal Note from NHA-Advocates: NHAA shares with all the families of loved ones who are confined to nursing homes the pain and anguish of putting them in the care of someone else. We expect our loved ones to be treated with dignity and honor in the homes we place them. We cannot emphasize enough to family members of nursing home residents; frequent visits are essential to our loved ones’ well-being and safety. This nursing home and many others across the country are cited for abuse and neglect.

You can make a difference. If you have a loved one living in this nursing home or any other nursing home where you suspect any form of abuse or neglect, contact us immediately.

We can help you and your loved one file a state complaint, hire a specialized nursing home attorney or help you find a more suitable location for your loved one.

Contact us through our CONTACT FORM located on our website here below or on the sidebar or call our toll free hot line number: 1-800-645-5262.

You can make a difference even if your loved one has already passed away.

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